Regarding membership fee payment

Q

Even though I haven't canceled my membership, it says "payment not completed."

A

当サイトは自動継続決済による月額制サービスとなりますので、自動継続停止の手続きを行うまで、毎月自動的に決済・継続されますが

以下の場合に、自動退会となる場合がございます。

▼Credit card payment

If it is determined that payment cannot be made with your registered credit card on the "next renewal date," your membership will be automatically terminated on the renewal date, and you will no longer be able to use the service from the following day.

Please inquire with your card company regarding the validity of your card, such as the credit limit and expiration date.

If you re-register with the same email address (Plus member ID) within one month of the renewal date, you can re-register using your membership information, such as the date of joining.

▼Carrier billing

If you change your phone model and mobile carrier at the time of your next renewal date, or if your phone number or contract name changes, your subscription may be automatically terminated without continued billing.

If you log in and make a payment using the same email address (Plus member ID) within one month of your cancellation (payment cancellation), you will be able to resume your registration with the same membership information, including the date of joining.

If more than 30 days have passed since you canceled your membership, or if you process the cancellation using a different email address, your membership information will be reset.

Please note that the enrollment date cannot be reversed.

Other questions regarding [Membership Fee Payment]

• Q.
  What are the membership fees and how can I pay?
• Q.
  利用可能なクレジットカードを教えてください。
• Q.
  月途中で退会をすると、残りの期間分は日割り返金されますか？
• Q.
  If I pay by credit card, how will it appear on my statement?
• Q.
  Can I use debit cards, prepaid cards, or Vulcan cards?
• Q.
  決済方法を変更したい場合、どのように手続きすればよいですか？
• Q.
  決済が重複して発生しています。
• Q.
  会費の支払いには毎回の手続きが必要ですか？
• Q.
  登録のクレジットカード情報を変更することはできますか？
• Q.
  Can I change the payment method? (Credit card payment ⇔ Carrier payment)
• Q.
  3キャリアの新料金プランを検討しています。手続きは必要ですか？

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