Rokudenashi | Rokudenashi Official Site

Payment periods/Cancellation methods

People residing in Japan.

Annual fee

・Recurring credit card payment

Service Provision period	・From the date of enrollment, indefinite / automatically renews every year. ※Example: If you enroll on January 21, the initial membership period ends one year after the enrollment date on January 21, and it will automatically renew every year on January 21 thereafter.
Payment period・ method	・Payment method: Credit card ・Billing period: Starting from the day of enrollment, usage fees are paid annually.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day prior to the renewal date.

・d payment (Docomo mobile payment)

Service Provision period	・From the date of enrollment, indefinite / automatically renews every year. ※Example: If you enroll on January 21, the initial membership period ends one year after the enrollment date on January 21, and it will automatically renew every year on January 21 thereafter.
Payment period・ method	・Payment method: d payment (Docomo mobile payment) ・Billing period: Starting from the day of enrollment, usage fees are paid annually.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day before the renewal date.

・au PAY

Service Provision period	・From the date of enrollment, indefinite / automatically renews every year. ※Example: If you enroll on January 21, the initial membership period ends one year after the enrollment date on January 21, and it will automatically renew every year on January 21 thereafter.
Payment period・ method	・Payment method: au PAY ・Billing period: Starting from the day of enrollment, usage fees are paid annually.
Service Provision period	Can be used immediately after completing payment.
Cancellation method, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel your recurring payment by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day before the renewal date.

・Softbank payment

Service Provision period	・Until the same day next year from the enrollment month. ※Example: If you enroll on January 21, the initial membership period ends one year after the enrollment date on January 21, and it will automatically renew every year on January 21 thereafter.
Payment period・ method	・Payment method: Softbank payment ・Billing period: Starting from the day of enrollment, usage fees are paid annually. * This is not an automatic recurring payment. Payment will be required annually.
Service Provision period	Can be used immediately after completing payment.
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns.

・Convenience store payment

Service Provision period	・Until the same day next year from the enrollment month. ※Example: If you enroll on January 21, the initial membership period ends one year after the enrollment date on January 21, and it will automatically renew every year on January 21 thereafter.
Payment period・ method	・Payment method: Convenience store payment Lawson Loppi/FamilyMart FamiPort/MINISTOP/Daily Yamazaki, Yamazaki, Daily/etc. ※Payment will be required annually.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns.

Monthly fee

・Recurring credit card payment

Service Provision period	・From the date of enrollment, indefinite / automatically renews every month. ※Example: If you enroll on January 21, the first month of membership ends 30 days after the enrollment date on February 21, and it will automatically renew on the 21st of each month thereafter.
Payment period・ method	・Payment method: Credit card ・Billing period: Starting from the day of enrollment, usage fees are paid monthly.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day prior to the renewal date.

・d payment (Docomo mobile payment)

Service Provision period	・From the date of enrollment, indefinite / automatically renews every month. ※Example: If you enroll on January 21, the first month of membership ends 30 days after the enrollment date on February 21, and it will automatically renew on the 21st of each month thereafter.
Payment period・ method	・Payment method: d payment (Docomo mobile payment) ・Billing period: Starting from the day of enrollment, usage fees are paid monthly.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day before the renewal date.

・au PAY

Service Provision period	・From the date of enrollment, indefinite / automatically renews every month. ※Example: If you enroll on January 21, the first month of membership ends 30 days after the enrollment date on February 21, and it will automatically renew on the 21st of each month thereafter.
Payment period・ method	・Payment method: au PAY ・Billing period: Starting from the day of enrollment, usage fees are paid monthly.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day prior to the renewal date.

・Softbank payment

Service Provision period	・From the date of enrollment, indefinite / automatically renews every month. ※Example: If you enroll on January 21, the first month of membership ends 30 days after the enrollment date on February 21, and it will automatically renew on the 21st of each month thereafter.
Payment period・ method	・Payment method: Softbank payment ・Billing period: Starting from the day of enrollment, usage fees are paid monthly.
Service Provision period	Can be used immediately after completing payment
Cancellation methods, etc.	Due to the nature of the product, we cannot accept returns. However, it is possible to cancel recurring payments by completing the cancellation procedure via the "confirm/change/cancel payment method" option in MY PAGE by midnight (24:00) of the day prior to the renewal date.

Overseas Residents

Annual fee

・Automatic credit card payment

Service Provision period:	・Unlimited from the date of enrollment / Automatically renewed yearly Example: For a member enrolled on January 21, the first-year membership term will be through January 21 in the year following the date of enrollment. Membership will be automatically renewed every year thereafter on January 21.
Payment period/ method	・Payment date: The service fee will be billed yearly, with the date of enrollment as the reference date for calculation ・Payment method: Credit card
Date of service availability	The service can be used immediately upon completion of payment.
Cancellation methods, etc.	Due to the nature of the product, returns cannot be accepted. However, cancellation of automatic renewal via “MY PAGE” will be accepted until 24:00 on the day before the renewal date.

Monthly fee

・Automatic credit card payment

Service Provision period	・Unlimited from the date of enrollment / Automatically renewed monthly Example: For a member enrolled on January 21, the first-month membership term will be through the 21st in the month following the date of enrollment. Membership will be automatically renewed every month thereafter on the 21st.
Payment period・ method	・Payment date: The service fee will be billed monthly, with the date of enrollment as the reference date for calculation ・Payment method: Credit card
Date of service availability	The service can be used immediately upon completion of payment.
Cancellation methods, etc.	Due to the nature of the product, returns cannot be accepted. However, cancellation of automatic renewal via “MY PAGE” will be accepted until 24:00 on the day before the renewal date.